1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences (such as login, language, and cart contents) over a period of time, so you don’t have to re-enter them every time you come back. Similar technologies (local storage, session storage, and pixels) work in comparable ways.
2. How We Use Cookies
ORA Water uses cookies and similar technologies on shop.orawater.in for the following purposes:
Strictly necessary
Required for the site to function. These cannot be disabled without breaking core features.
- Authentication — keeping you logged in to your account.
- Cart & checkout — remembering items in your cart and your selected delivery type.
- Security — CSRF tokens, fraud detection, rate-limit identifiers.
Functional
Enable enhanced features and personalisation.
- Saved addresses and pin code defaults.
- UI preferences and B2B gate dismissals.
Analytics
Help us understand how the site is used so we can improve it.
- Google Analytics 4 — pseudonymised page-view and event tracking.
Marketing
Used to measure the effectiveness of advertising campaigns.
- Google Ads conversion tracking.
- Pixels from platforms where we run paid campaigns.
3. Third-Party Cookies
Some cookies are set by third-party services we use to operate the shop. These include Razorpay (payments), Google (Analytics, Ads, Fonts), and Tawk.to (live chat, where enabled). These third parties have their own privacy and cookie policies, which we recommend reviewing.
4. Managing Your Preferences
Most browsers allow you to control cookies through their settings. You can:
- Block all cookies (this may prevent login, cart, and checkout from working).
- Delete existing cookies for our site.
- Set your browser to notify you when a cookie is being placed.
You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no universally agreed-upon standard for how to respond to these signals, our site does not currently change behaviour based on them.
6. Changes to This Policy
We may update this Cookie Policy from time to time. The “Last updated” date at the top of the page indicates when it was last revised. Continued use of the site after the effective date constitutes acceptance of the updated policy.
7. Related Policies
For details on how we handle personal data more generally, please see our Privacy Policy.